Solution Key

Asset Management

Land Management

Licensing & Case Management

Recreation & Resource Management

Right of Way Management

CivicPay

Finance & Administration

Utility Billing

Environmental Health

Citizen Relationship Management

Legislative Management

Agenda at a Glance
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Tuesday, Aug 22

7:00 AM - 8:00 AM
Printer friendly agenda available here
X
Sunday, August 21 | 7:00 AM - 8:00 AM

Printer friendly agenda available here


Location: Demo station platinum level
12:00 PM - 1:00 PM
Partner lunch
X
Sunday, August 21 | 12:00 PM - 1:00 PM

Partner lunch


For full partner agenda click here

Location: Platinum A
12:00 PM - 6:00 PM
Registration
X
Sunday, August 21 | 12:00 PM - 6:00 PM

Registration


Location: Platinum Ballroom Foyer
1:00 PM - 3:00 PM
Partner Business Meetings
X
Sunday, August 21 | 1:00 PM - 3:00 PM

Partner Business Meetings


For full partner agenda click here

Location: Platinum C
3:00 PM - 3:30 PM
Partner Coffee Break
X
Sunday, August 21 | 3:00 PM - 3:30 PM

Partner Coffee Break


For full partner agenda click here

Location: Platinum Ballroom Foyer
3:00 PM - 4:00 PM
National User Group
X
Sunday, August 21 | 3:00 PM - 4:00 PM

National User Group


Location: Diamond 3
3:30 PM - 5:00 PM
Partner Speed Networking
X
Sunday, August 21 | 3:30 PM - 5:00 PM

Partner Speed Networking


For full partner agenda click here

Location: Platinum C
4:00 PM - 5:00 PM
Breakout Sessions
More...
X
Sunday, August 21 | 5:00 PM - 6:00 PM

Registration Closed


Location: Platinum B
Mid-Atlantic Regional User Group
...More
X
Sunday, August 21 | 4:00 PM - 5:00 PM

Mid-Atlantic Regional User Group


Location: Plaza 3
Southeast Regional Group
...More
X
Sunday, August 21 | 4:00 PM - 5:00 PM

Southeast Regional Group


Location: Atrium 1
Southwest Regional Group
...More
X
Sunday, August 21 | 4:00 PM - 5:00 PM

Southwest Regional Group


Location: Atrium 2
Pacific Northwest Regional Group
...More
X
Sunday, August 21 | 4:00 PM - 5:00 PM

Pacific Northwest Regional Group


Location: Atrium 3
Central Regional Group
...More
X
Sunday, August 21 | 4:00 PM - 5:00 PM

Central Regional Group

Accela Team
Location: Diamond 1-2
Rocky Mountain Regional Group
...More
X
Sunday, August 21 | 4:00 PM - 5:00 PM

Rocky Mountain Regional Group


Location: Diamond 6
Great Lakes/ Mid-West Regional Group
...More
X
Sunday, August 21 | 4:00 PM - 5:00 PM

Great Lakes/ Mid-West Regional Group


Location: Diamond 9-10
Northern California Regional Group
...More
X
Sunday, August 21 | 4:00 PM - 5:00 PM

Northern California Regional Group


Location: Plaza 2
Southern California Regional Group
...More
X
Sunday, August 21 | 4:00 PM - 5:00 PM

Southern California Regional Group


Location: Georgia II
Northeast Regional Group
...More
X
Sunday, August 21 | 4:00 PM - 5:00 PM

Northeast Regional Group


Location: Plaza 1
5:00 PM - 6:00 PM
Registration Closed
X
Sunday, August 21 | 5:00 PM - 6:00 PM

Registration Closed


Location: Platinum B

Wednesday, Aug 23

7:00 AM - 5:00 PM
Registration
X
Monday, August 22 | 7:00 AM - 5:00 PM

Registration


Location: Platinum Ballroom Foyer
7:15 AM - 8:45 AM
Breakfast
X
Monday, August 22 | 7:15 AM - 8:45 AM

Breakfast


Location: Gold Ballroom
9:00 AM - 11:00 AM
General Session
X
Monday, August 22 | 9:00 AM - 11:00 AM

General Session

Jamie Nawrocki, Chuck Spink, Eddie Tejeda, Ernesto Rodriguez, Rose Valenzuela, Rob Cassetti, Kendall Smith, Maury Blackman

·   Annual Accela Update & Reflections, Maury Blackman, Accela President and CEO

·   Government Technology Thought Leader Panel

o   Amanda Daflos, Director of Innovation Delivery, City of Los Angeles

o   Brian Sastokas, CIO and Director of Technology Innovation, City of Long Beach

o   Shelly Edgerton, Deputy Director and Chief Data Systems Officer, Department of Licensing and Regulatory Affairs, State of Michigan

o   Dustin Haisler, Chief Innovation Officer, eRepublic

·   Adobe Demo (I don’t have demo title yet), Steve Walker, Adobe, and Les Koch, Salt Lake City

·   Fireside Chat with Gavin Newsom, California Lt. Governor

Location: Diamond 4-5
11:00 AM - 11:30 AM
Coffee Break
X
Monday, August 22 | 11:00 AM - 11:30 AM

Coffee Break


Location: Platinum D-E
11:00 AM - 1:00 PM
Exhibit Hall Open
X
Monday, August 22 | 11:00 AM - 1:00 PM

Exhibit Hall Open


Location: Platinum D-E
11:00 AM - 4:55 PM
Demo Station
X
Monday, August 22 | 11:00 AM - 4:55 PM

Demo Station

Accela Team

We will have a demo on the half hour for 20 minutes. Schedule below is subject to change based on popularity.

11:00-11:20am - CivicPay with Accela Citizen Access:

What is CivicPay? Drop by and learn more about this exciting new product from Accela, a payment option designed for Government.

11:30-11:50am - Business Tax (CivicPay):

Accela’s Online Business Tax highlights the value of Accela’s sole market solution for online business tax, the ability to configure the system to support the variety of business tax form templates, and the integration point of civic pay with business tax. Business tax is a solution that is part of a the larger Civic Platform, allowing customers to manage both filing and paying business tax, while establishing the online precedent to both issue billings and filing, and receive into and make payments from the Civic Pay environment.

12:00-12:20pm - Utility Billing (CivicPay)

Accela Utility Billing provides a one stop shop for your agencies utility bill process, including Meter Management, Billings and Service Orders.

12:30- 12:50pm- Environmental Health on the Civic Platform

Join us for an introduction to Accela’s Environmental Health solution including the management of health program permits, facilities and inspections. We’ll demonstrate the lifecycle of a Food Health Permit for a permanent restaurant beginning with an online application in Accela Citizen Access, followed by review and approval in the Accela Civic Platform back-office and culminating in an example recurring Food Health Inspection using the 2013 Model Food Code checklist in the Accela Inspector app.

1:00-1:20pm - break

1:30-1:50pm - Support Packages

Introducing our new GOLD and PLATINUM Support offerings. One size does not always fit all where Customer Support is concerned. You’ll now have more options to choose from to meet your business needs.

2:00-2:20pm- CivicInsight on the Civic Platform

Making permitting data easily understandable by the masses. Accela CivicInsight does exactly that, come spend a few minutes to learn how you can turn your data into something powerful.

2:30-2:5pm - break

3:00-3:20pm- Support Packages

Introducing our new GOLD and PLATINUM Support offerings. One size does not always fit all where Customer Support is concerned. You’ll now have more options to choose from to meet your business needs.

3:30-3:50pm- Short-Term Rental Licensing

Accela’s Short Term Rental solution includes a best practice template for collecting data common among provides solutions (Airbnb, VRBO, etc). A Short Term Rental web portal is provided, allowing public users to interact with the Agency in a direct and meaningful way. It also allows the user to report Quarterly Reports for usage.

4:00-4:20pm - Solar Permitting/Marijuana Licensing

Get a sneak peak at future Accela solutions that will be targeted to specific markets. Quickly solving emerging challenges that agencies face without the requirement for a full system replacement.

4:30-4:50pm- Contractor Central

This demo will show how contractors can bring their work to the jobsite – to easily request, track and schedule inspections, connect with inspectors and communicate with team members through this mobile app. The demo will show how contractor central simplifies the process of completing a commercial or residential building permit, keeps multiple departments informed in real time, and dramatically improves turnaround time for permits.

Location: Demo station platinum level
11:00 AM - 5:00 PM
Accela Research + Usability Lab
X
Monday, August 22 | 11:00 AM - 5:00 PM

Accela Research + Usability Lab


Our best products come out of conversations with users like you. Join us at the Accela Research + Usability Lab for a sneak peak at new products under development. You'll meet members of the design team, and be able to share your opinion on a range of concepts. Come for a quick preference test on new icons or complex page layout, or stay to give more in-depth feedback on key features of some of our biggest products. Expert tip: We're giving game card points to all participants!

Join us at Engage from Monday to Wednesday in Platinum Level – Salon A. Let’s create together.

Location: Platinum A
11:45 AM - 1:00 PM
Breakout Sessions
More...
X
Monday, August 22 | 1:00 PM - 1:45 PM

Michigan: Governance Structure for Managing Multiple Business Areas

Allen Drouare, Shelly Edgerton

The State of Michigan has put a governance structure in place to balance the business priorities of multiple bureaus that will all use the Accela Civic Platform. We will detail the roles and responsibilities of the committee structure and governance model. We will also introduce the Configuration Management approach in use by the State of Michigan.

Location: Georgia II
Lunch
...More
X
Monday, August 22 | 11:45 AM - 1:00 PM

Lunch


Location: Gold Ballroom
Asset User Group Lunch
...More
X
Monday, August 22 | 11:45 AM - 1:00 PM

Asset User Group Lunch


Location: Atrium 1
1:00 PM - 1:45 PM
Breakout Sessions
More...
X
Monday, August 22 | 1:00 PM - 3:45 PM

Partner Training


For full partner agenda click here

Location: Platinum F
Michigan: Governance Structure for Managing Multiple Business Areas

The State of Michigan has put a governance structure in place to balance the business priorities of multiple bureaus that will all use the Accela Civic Platform. We will detail the roles and responsibilities of the committee structure and governance model. We will also introduce the Configuration Management approach in use by the State of Michigan.

...More
X
Monday, August 22 | 1:00 PM - 1:45 PM

Michigan: Governance Structure for Managing Multiple Business Areas

Allen Drouare, Shelly Edgerton

The State of Michigan has put a governance structure in place to balance the business priorities of multiple bureaus that will all use the Accela Civic Platform. We will detail the roles and responsibilities of the committee structure and governance model. We will also introduce the Configuration Management approach in use by the State of Michigan.

Location: Georgia II
Accela Utility Billing and Receivables Overview

This is an introductory class of Utility Billing and Receivable modules in the Springbrook application acquired last year. The session will cover Utility customer management and Billing, miscellaneous receivable billing, tax collection and assessment loans.

...More
X
Monday, August 22 | 1:00 PM - 1:45 PM

Accela Utility Billing and Receivables Overview

Laura Brown

This is an introductory class of Utility Billing and Receivable modules in the Springbrook application acquired last year. The session will cover Utility customer management and Billing, miscellaneous receivable billing, tax collection and assessment loans.

Location: Diamond 1-2
Omaha: Small Teams, Big Results Using an Agile Approach

Learn how agencies with small administrative teams can use parts of the Agile Development Methodology to get measurable results in short timeframes.  Take a high-level look at Agile and how it applies to the City of Omaha and partnering with vendors and stay for a deeper dive into the City’s approach and lessons learned.

...More
X
Monday, August 22 | 1:00 PM - 1:45 PM

Omaha: Small Teams, Big Results Using an Agile Approach

Stu Craven, Jerry Lawson

Learn how agencies with small administrative teams can use parts of the Agile Development Methodology to get measurable results in short timeframes.  Take a high-level look at Agile and how it applies to the City of Omaha and partnering with vendors and stay for a deeper dive into the City’s approach and lessons learned.

Location: Diamond 6
Salt Lake City: Accela Inspections and Firefighter Mobility

Since 2004, the Salt Lake City Fire Department has leveraged mobile technology to deliver better services, modernizing and transitioning from paper and older portable technology. Using Accela Licensing and Case Management and the Accela Inspector App, the Department is now conducting annual safety and building permit inspections, licensing and quick access pre-planning for fire prevention. This session will trace the Department’s modernization journey, and detail how Licensing and Case Management makes these inspections easier to track and assign out to individual inspectors and crews, tripling the number of annual inspection and providing Dispatch with greater visibility into emergency information.

...More
X
Monday, August 22 | 1:00 PM - 1:45 PM

Salt Lake City: Accela Inspections and Firefighter Mobility

Steven Young

Since 2004, the Salt Lake City Fire Department has leveraged mobile technology to deliver better services, modernizing and transitioning from paper and older portable technology. Using Accela Licensing and Case Management and the Accela Inspector App, the Department is now conducting annual safety and building permit inspections, licensing and quick access pre-planning for fire prevention. This session will trace the Department’s modernization journey, and detail how Licensing and Case Management makes these inspections easier to track and assign out to individual inspectors and crews, tripling the number of annual inspection and providing Dispatch with greater visibility into emergency information.

Location: Diamond 9-10
Accela Civic Platform Overview and Roadmap

Accela has gone through a period of unprecedented growth in recent years driven by a combination of growing core solutions and through acquisitions. Learn from Accela product management how through a combination of integration and consolidation your agency now has access to a single, extensible, unified platform. Whether you are a new or longtime member of the Accela family, or you use one of the many solutions recently added to the Accela portfolio through acquisitions, this session is for you. 

...More
X
Monday, August 22 | 1:00 PM - 1:45 PM

Accela Civic Platform Overview and Roadmap

Kendall Smith

Accela has gone through a period of unprecedented growth in recent years driven by a combination of growing core solutions and through acquisitions. Learn from Accela product management how through a combination of integration and consolidation your agency now has access to a single, extensible, unified platform. Whether you are a new or longtime member of the Accela family, or you use one of the many solutions recently added to the Accela portfolio through acquisitions, this session is for you. 

Location: Diamond 3
Fort Wayne-Allen County: Providing Inspection Results to Citizens

Public Health informatics strives to link the community with relevant public health information and applications that can be used in everyday life. As an example, utilizing Accela as the backbone, the Fort Wayne-Allen County Department launched a responsive website with the feel of an "app," known as Allen County Health Inspector that allows constituents immediate access to the inspection results of permitted establishments regulated by the Health Department. Learn how Fort Wayne-Allen County were able to provide immediate access to inspection results with Accela.

...More
X
Monday, August 22 | 1:00 PM - 1:45 PM

Fort Wayne-Allen County: Providing Inspection Results to Citizens

Jana Sanders

Public Health informatics strives to link the community with relevant public health information and applications that can be used in everyday life. As an example, utilizing Accela as the backbone, the Fort Wayne-Allen County Department launched a responsive website with the feel of an "app," known as Allen County Health Inspector that allows constituents immediate access to the inspection results of permitted establishments regulated by the Health Department. Learn how Fort Wayne-Allen County were able to provide immediate access to inspection results with Accela.

Location: Plaza 3
Oklahoma City: The Marriage of Accela and PublicStuff: They Both Said "I DO"

As Oklahoma City worked to replace their City website, they decided they wanted to replace their City mobile app as well. They were never very satisfied with the app since it didn’t integrate with Accela Land Management. This meant 500-600 code enforcement cases were manually being entered into Accela Land Management from the app every month. When Accela acquired PublicStuff (now Accela Citizen Relationship Management), OKC wanted to improve the citizen experience with a better app as well as improve the business process within the City. By working closely with Accela staff, a shiny new app emerged that fully integrated with Accela Land Management – and in less than two months. The beauty of this marriage is that the app was designed for all clients to be able to implement in their environments very quickly.

...More
X
Monday, August 22 | 1:00 PM - 1:45 PM

Oklahoma City: The Marriage of Accela and PublicStuff: They Both Said "I DO"

Stan Reichert,

As Oklahoma City worked to replace their City website, they decided they wanted to replace their City mobile app as well. They were never very satisfied with the app since it didn’t integrate with Accela Land Management. This meant 500-600 code enforcement cases were manually being entered into Accela Land Management from the app every month. When Accela acquired PublicStuff (now Accela Citizen Relationship Management), OKC wanted to improve the citizen experience with a better app as well as improve the business process within the City. By working closely with Accela staff, a shiny new app emerged that fully integrated with Accela Land Management – and in less than two months. The beauty of this marriage is that the app was designed for all clients to be able to implement in their environments very quickly.

Location: Platinum B
FutureNet: Cybersecurity- Connecting the Dots and Protecting IT Infrastructure

Security breaches take significant time to identify and mitigate, continually keeping IT organizations on their toes. Known threats can at least be addressed on a real-time basis, but did you know they can also be addressed without human intervention? Join Jay Mehta, Senior Vice President of Technology and Sachin Gajjar, Cyber Security Architect, from FutureNet Group, to learn about the different types of threats out there and what you can do to protect against them, including:

  • How to protect against advanced threats like Malware, Ransomware, etc.
  • How you can automatically take mitigating, technical action on an identified threat
  • How you can continue to enhance security posture of your IT Infrastructure

 

 

...More
X
Monday, August 22 | 1:00 PM - 1:45 PM

FutureNet: Cybersecurity- Connecting the Dots and Protecting IT Infrastructure

Jay Mehta, Sachin Gajjar

Security breaches take significant time to identify and mitigate, continually keeping IT organizations on their toes. Known threats can at least be addressed on a real-time basis, but did you know they can also be addressed without human intervention? Join Jay Mehta, Senior Vice President of Technology and Sachin Gajjar, Cyber Security Architect, from FutureNet Group, to learn about the different types of threats out there and what you can do to protect against them, including:

  • How to protect against advanced threats like Malware, Ransomware, etc.
  • How you can automatically take mitigating, technical action on an identified threat
  • How you can continue to enhance security posture of your IT Infrastructure

 

 

Location: Atrium 3
1:00 PM - 3:45 PM
Partner Training
X
Monday, August 22 | 1:00 PM - 3:45 PM

Partner Training


For full partner agenda click here

Location: Platinum F
2:00 PM - 2:45 PM
Breakout Sessions
More...
X
Monday, August 22 | 2:45 PM - 3:15 PM

Coffee Break


Location: Platinum Ballroom Foyer
Gwinnett County: Moving to 8.0 without Rocking the Boat

When forced to upgrade Accela Land Management due to a larger Esri ArcGIS upgrade, Gwinnett County, Georgia faced a problem: with all of the new Accela Projects (new modules, PCI Compliance, EDR, tablet computers, etc.), how could 8.0 be pushed out with as little disruption as possible?

Learn firsthand how Gwinnett County used effective customer service and Accela’s foresight to upgrade to 8.0.

...More
X
Monday, August 22 | 2:00 PM - 2:45 PM

Gwinnett County: Moving to 8.0 without Rocking the Boat

John Cross

When forced to upgrade Accela Land Management due to a larger Esri ArcGIS upgrade, Gwinnett County, Georgia faced a problem: with all of the new Accela Projects (new modules, PCI Compliance, EDR, tablet computers, etc.), how could 8.0 be pushed out with as little disruption as possible?

Learn firsthand how Gwinnett County used effective customer service and Accela’s foresight to upgrade to 8.0.

Location: Diamond 9-10
San Diego County: Integrated Information Management for Tracking Emerging Diseases

Emerging concerns with mosquito-borne diseases such as Zika, Dengue, Chikungunya, and West Nile virus require tactical and operational awareness. The San Diego County Vector Control Program has leveraged the Accela Civic Platform to integrate data across its three programs; Vector Surveillance, Vector Control and the Vector Disease and Diagnostic Lab. Reports from Accela's platform are a critical component of San Diego's response and communications plans. Protecting the public requires accurately tracking information related to investigations of human cases of these diseases, reporting out results, and responding appropriately with controls.

...More
X
Monday, August 22 | 2:00 PM - 2:45 PM

San Diego County: Integrated Information Management for Tracking Emerging Diseases

Steve Durham, Brent Nelson

Emerging concerns with mosquito-borne diseases such as Zika, Dengue, Chikungunya, and West Nile virus require tactical and operational awareness. The San Diego County Vector Control Program has leveraged the Accela Civic Platform to integrate data across its three programs; Vector Surveillance, Vector Control and the Vector Disease and Diagnostic Lab. Reports from Accela's platform are a critical component of San Diego's response and communications plans. Protecting the public requires accurately tracking information related to investigations of human cases of these diseases, reporting out results, and responding appropriately with controls.

Location: Platinum B
Rancho Cucamonga: Exploring Engineering Record Types

The City of Rancho Cucamonga created several different record types in Accela Land Management to handle not only land development and plan checks, but also utilities, lane closures and oversize loads. This session will explore how each type was configured, what the challenges and benefits are for each type and how they fit within our existing workflow.

...More
X
Monday, August 22 | 2:00 PM - 2:45 PM

Rancho Cucamonga: Exploring Engineering Record Types

Tasha Hunter

The City of Rancho Cucamonga created several different record types in Accela Land Management to handle not only land development and plan checks, but also utilities, lane closures and oversize loads. This session will explore how each type was configured, what the challenges and benefits are for each type and how they fit within our existing workflow.

Location: Georgia II
Accela Right of Way Management Overview

Interested in reducing costs associated with construction projects and event management? Learn first hand how Accela Right of Way Management helps agencies manage projects, events, traffic and incidents to optimize street performance, minimize environmental impact, and reduce costs. 

...More
X
Monday, August 22 | 2:00 PM - 2:45 PM

Accela Right of Way Management Overview

Chuck Spink

Interested in reducing costs associated with construction projects and event management? Learn first hand how Accela Right of Way Management helps agencies manage projects, events, traffic and incidents to optimize street performance, minimize environmental impact, and reduce costs. 

Location: Diamond 3
Accela Legislative Management Overview

There’s a better way to manage the public meeting process – and it doesn’t require more paper. Whether it’s building an agenda with a few clicks, streaming meetings live, or publishing minutes directly to online citizen portal, learn how agencies of all sizes use Accela Legislative Management to manage the entire public meeting process from start to finish. 

...More
X
Monday, August 22 | 2:00 PM - 2:45 PM

Accela Legislative Management Overview

Daryl Blowes

There’s a better way to manage the public meeting process – and it doesn’t require more paper. Whether it’s building an agenda with a few clicks, streaming meetings live, or publishing minutes directly to online citizen portal, learn how agencies of all sizes use Accela Legislative Management to manage the entire public meeting process from start to finish. 

Location: Atrium 3
Accela Finance and Payroll Overview

This an introductory class of the Finance and Payroll portion of the Springbrook application acquired last year. The session will include Budgeting, Ledger management, Procurement, and Payroll management for small government agencies.

...More
X
Monday, August 22 | 2:00 PM - 2:45 PM

Accela Finance and Payroll Overview

Laura Brown

This an introductory class of the Finance and Payroll portion of the Springbrook application acquired last year. The session will include Budgeting, Ledger management, Procurement, and Payroll management for small government agencies.

Location: Diamond 1-2
CityGovApp & Salt Lake City: Salt Lake City's Mobile Asset Management Application

Working with CityGovApp, Salt Lake City, Utah, has developed its own custom mobile application for Android OS. Salt Lake City was able to refine and customize the functionality of Accela's Work Crew application to fit their business processes for asset management in the Parks & Public Lands Division.

...More
X
Monday, August 22 | 2:00 PM - 2:45 PM

CityGovApp & Salt Lake City: Salt Lake City's Mobile Asset Management Application

Haseeb Chaudhry, Preston Rock, Brandon Fleming

Working with CityGovApp, Salt Lake City, Utah, has developed its own custom mobile application for Android OS. Salt Lake City was able to refine and customize the functionality of Accela's Work Crew application to fit their business processes for asset management in the Parks & Public Lands Division.

Location: Plaza 3
Baltimore County: Animal Services - Citizen Access, Mobile Office, Electronic Signatures and More!

Animal Service division of Baltimore County manages complaints, impoundments, animal services, and violations using Accela Licensing and Case Management to protect public and animal health County-wide. See firsthand the process flow from an online constituent request for animal control to a veterinarian processing a pet adoption with Licensing and Case Management.

...More
X
Monday, August 22 | 2:00 PM - 2:45 PM

Baltimore County: Animal Services - Citizen Access, Mobile Office, Electronic Signatures and More!

Eric Tenney

Animal Service division of Baltimore County manages complaints, impoundments, animal services, and violations using Accela Licensing and Case Management to protect public and animal health County-wide. See firsthand the process flow from an online constituent request for animal control to a veterinarian processing a pet adoption with Licensing and Case Management.

Location: Diamond 6
Productivity and Engagement with Mobile Apps

Learn from Accela product management how to provide your agency’s mobile work force with seamless access to Civic Platform data and functionality with productivity apps. You'll also discover ways to promote civic engagement with updated mobile apps for contractors and other members of the public. 

...More
X
Monday, August 22 | 2:00 PM - 2:45 PM

Productivity and Engagement with Mobile Apps

Ernesto Rodriguez

Learn from Accela product management how to provide your agency’s mobile work force with seamless access to Civic Platform data and functionality with productivity apps. You'll also discover ways to promote civic engagement with updated mobile apps for contractors and other members of the public. 

Location: Diamond 7-8
2:45 PM - 3:15 PM
Coffee Break
X
Monday, August 22 | 2:45 PM - 3:15 PM

Coffee Break


Location: Platinum Ballroom Foyer
3:00 PM - 3:45 PM
Breakout Sessions
More...
X
Monday, August 22 | 3:30 PM - 5:30 PM

Networking and Raffle in Exhibit Hall


Location: Platinum D-E
Charlotte County: A Real-Life Damage Assessment Situation

On February 24th 2016, Charlotte County, Florida, experienced two tornadoes in the space of an hour. While tornadoes in Florida tend to be smaller and less likely to produce damage, one of these tornadoes was classified as an EF1 and damaged approximately 200 homes in our County. For the first time, the Charlotte County Community Development Department was able to test their damage assessment procedure centered on a record type in Accela Land Management. Attend this session to learn about the flexibility of Accela Land Management and how it can be used in a real-life damage assessment situation.

...More
X
Monday, August 22 | 3:00 PM - 3:45 PM

Charlotte County: A Real-Life Damage Assessment Situation

Claire Jubb

On February 24th 2016, Charlotte County, Florida, experienced two tornadoes in the space of an hour. While tornadoes in Florida tend to be smaller and less likely to produce damage, one of these tornadoes was classified as an EF1 and damaged approximately 200 homes in our County. For the first time, the Charlotte County Community Development Department was able to test their damage assessment procedure centered on a record type in Accela Land Management. Attend this session to learn about the flexibility of Accela Land Management and how it can be used in a real-life damage assessment situation.

Location: Platinum B
Accela Asset Management Overview

Learn how the maintenance and protection of key public infrastructure assets in your community (streets, parks, municipal fleets, facilities, storm/waste/potable water systems, etc,) is performed with Asset Management. You’ll leave understanding industry best practices to get the most out of your infrastructure assets, how to comply with regulatory and legislative requirements, and how this data, when maintained on the Civic Platform, strengthens the functionality of your community, including Building, Planning and Community Development departments.

...More
X
Monday, August 22 | 3:00 PM - 3:45 PM

Accela Asset Management Overview

Chuck Spink

Learn how the maintenance and protection of key public infrastructure assets in your community (streets, parks, municipal fleets, facilities, storm/waste/potable water systems, etc,) is performed with Asset Management. You’ll leave understanding industry best practices to get the most out of your infrastructure assets, how to comply with regulatory and legislative requirements, and how this data, when maintained on the Civic Platform, strengthens the functionality of your community, including Building, Planning and Community Development departments.

Location: Diamond 3
Accela Citizen Relationship Management Overview

As citizens’ expectations grow in an increasingly mobile world, Accela Citizen Relationship Management is here to help agencies deliver improved services to mobile citizens, while increasing the efficiency with which they manage requests. Learn more about our mobile apps and CRM solution for agencies of all sizes.

...More
X
Monday, August 22 | 3:00 PM - 3:45 PM

Accela Citizen Relationship Management Overview

Kendall Smith

As citizens’ expectations grow in an increasingly mobile world, Accela Citizen Relationship Management is here to help agencies deliver improved services to mobile citizens, while increasing the efficiency with which they manage requests. Learn more about our mobile apps and CRM solution for agencies of all sizes.

Location: Diamond 1-2
Denver: Short-Term Rental Licensing in Denver

The practice of renting a house or a bedroom for less than 30 days has become increasingly popular in Denver since the arrival of various online platforms such as AirBnB, VRBO, HomeAway and others. At the request of a City Council committee and in response to community interest, Denver’s departments of Excise & Licenses and Community Planning & Development have proposed a new citywide licensing and enforcement system that would allow short-term rentals (STR) while limiting unwanted effects on Denver’s residential neighborhoods. This session will focus on Denver’s strategy for managing short-term rental licensing and enforcement and how Accela Licensing and Case Management and Accela Citizen Access serve as key tools in this effort.


...More
X
Monday, August 22 | 3:00 PM - 3:45 PM

Denver: Short-Term Rental Licensing in Denver

Judy Steele

The practice of renting a house or a bedroom for less than 30 days has become increasingly popular in Denver since the arrival of various online platforms such as AirBnB, VRBO, HomeAway and others. At the request of a City Council committee and in response to community interest, Denver’s departments of Excise & Licenses and Community Planning & Development have proposed a new citywide licensing and enforcement system that would allow short-term rentals (STR) while limiting unwanted effects on Denver’s residential neighborhoods. This session will focus on Denver’s strategy for managing short-term rental licensing and enforcement and how Accela Licensing and Case Management and Accela Citizen Access serve as key tools in this effort.


Location: Plaza 3
CivicPay: Anytime, Anywhere Payments for Government

Imagine a world where your citizens have a unified experience for paying invoices and your staff have a simple process for reconciling the massive amount of credit card transactions coming in. CivicPay is the answer to all of our problems and the payment processing solution you've been waiting for.

...More
X
Monday, August 22 | 3:00 PM - 3:45 PM

CivicPay: Anytime, Anywhere Payments for Government

Jamie Nawrocki,

Imagine a world where your citizens have a unified experience for paying invoices and your staff have a simple process for reconciling the massive amount of credit card transactions coming in. CivicPay is the answer to all of our problems and the payment processing solution you've been waiting for.

Location: Atrium 3
APPCityLife & Palo Alto: Creating a Mobile Building Permit App with Open Data

What does agile Mobile development look like in Local government? Is it possible to develop lightweight government apps with open data at the speed of business in the Silicon Valley? Explore the Palo Alto/APPCityLife case study on creating a building permit app with open data and the Accela Construct API.

...More
X
Monday, August 22 | 3:00 PM - 3:45 PM

APPCityLife & Palo Alto: Creating a Mobile Building Permit App with Open Data

Peter Pirnejad, Lawrence Abeyta

What does agile Mobile development look like in Local government? Is it possible to develop lightweight government apps with open data at the speed of business in the Silicon Valley? Explore the Palo Alto/APPCityLife case study on creating a building permit app with open data and the Accela Construct API.

Location: Diamond 9-10
CityGovApp & Ventura County: Backflow Assembly Test Reporting Mobile App

The County of Ventura's Environmental Health Division’s Cross Connection Program is responsible for overseeing the annual tests of over 16,000 backflow devices. Through the development of the Ventura County Backflow Assembly Mobile App, we are working to significantly reduce County staff time spent on such activities by allowing Certified Professionals to enter the test results directly in a mobile app, greatly streamlining the data entry process.

...More
X
Monday, August 22 | 3:00 PM - 3:45 PM

CityGovApp & Ventura County: Backflow Assembly Test Reporting Mobile App

Haseeb Chaudhry, Annie Shim, Daniel Herzog

The County of Ventura's Environmental Health Division’s Cross Connection Program is responsible for overseeing the annual tests of over 16,000 backflow devices. Through the development of the Ventura County Backflow Assembly Mobile App, we are working to significantly reduce County staff time spent on such activities by allowing Certified Professionals to enter the test results directly in a mobile app, greatly streamlining the data entry process.

Location: Georgia II
Accela Land Management Overview

Learn how to grow your community faster with Accela Land Management so you can reduce permitting time and improve customer service. Land Management can help you build your community more efficiently through our planning, permitting and code enforcement products. And with mobile apps for inspectors and cloud-based Electronic Document Review, you can streamline your business processes from office to field.

...More
X
Monday, August 22 | 3:00 PM - 3:45 PM

Accela Land Management Overview


Learn how to grow your community faster with Accela Land Management so you can reduce permitting time and improve customer service. Land Management can help you build your community more efficiently through our planning, permitting and code enforcement products. And with mobile apps for inspectors and cloud-based Electronic Document Review, you can streamline your business processes from office to field.

Location: Diamond 6
The Construct API: Why You Need to Know About It

The Construct API is a RESTful API enabling innovation and extension of the Accela Civic Platform.  Providing expansive coverage of features and functions of the Civic Platform, the Construct API empowers both internal developers and external partners alike to build tools for integration, productivity, transparency, citizen engagement and related functions.  Come learn what the Construct API is and how it's driving innovation within the Accela ecosystem.

...More
X
Monday, August 22 | 3:00 PM - 3:45 PM

The Construct API: Why You Need to Know About It

Seth Axthelm, Mark Headd

The Construct API is a RESTful API enabling innovation and extension of the Accela Civic Platform.  Providing expansive coverage of features and functions of the Civic Platform, the Construct API empowers both internal developers and external partners alike to build tools for integration, productivity, transparency, citizen engagement and related functions.  Come learn what the Construct API is and how it's driving innovation within the Accela ecosystem.

Location: Diamond 7-8
3:30 PM - 5:30 PM
Networking and Raffle in Exhibit Hall
X
Monday, August 22 | 3:30 PM - 5:30 PM

Networking and Raffle in Exhibit Hall


Location: Platinum D-E
4:00 PM - 5:00 PM
EnvisionConnect User Group Meeting
X
Monday, August 22 | 4:00 PM - 5:00 PM

EnvisionConnect User Group Meeting

Darryl Booth
Location: Atrium 1
6:30 PM - 10:00 PM
Customer Appreciation Dinner
X
Monday, August 22 | 6:30 PM - 10:00 PM

Customer Appreciation Dinner


All attendees are invited to our Customer Appreciation Dinner Monday night where you can build connections, be entertained and get a taste of LA in the Accela Urban Market.

 *You are welcome to bring a guest for an addtional $125. Please use your registration edit link to add this if you are interested. 

Location: Diamond 4-5

Thursday, Aug 24

8:00 AM - 9:30 AM
Breakfast
X
Tuesday, August 23 | 8:00 AM - 9:30 AM

Breakfast


Location: Gold Ballroom
8:00 AM - 10:00 AM
Exhibit Hall Open
X
Tuesday, August 23 | 8:00 AM - 10:00 AM

Exhibit Hall Open


Drop by for fresh coffee and visit with our exhibitors and sponsors. 

Location: Platinum D-E
8:00 AM - 4:55 PM
Demo Station
X
Tuesday, August 23 | 8:00 AM - 4:55 PM

Demo Station

Accela Team

We will have a demo on the half hour for 20 minutes. Schedule below is subject to change based on popularity. 

8:00-8:20am - Environmental Health on the Civic Platform

Join us for an introduction to Accela’s Environmental Health solution including the management of health program permits, facilities and inspections. We’ll demonstrate the lifecycle of a Food Health Permit for a permanent restaurant beginning with an online application in Accela Citizen Access, followed by review and approval in the Accela Civic Platform back-office and culminating in an example recurring Food Health Inspection using the 2013 Model Food Code checklist in the Accela Inspector app.

8:30-8:50am - Asset Management

In the Asset Management demos we’ll explore how your agency will be able to track, rate and manage your assets, monitor requests for service from inception to the completion of work orders, and schedule preventative maintenance on your agency’s assets.  Asset Management in the Civic Platform provides a seamless integration with other agency departments to give you a single point of access to ensure your agency infrastructure assets are managed efficiently and effectively, while providing critical data to fulfill all legislative, regulatory, audit and reporting requirements.

9:00-9:20am - Right of Way on the Civic Platform

Effectively manage the permits, projects, traffic and special events in your right of way by coordinating all of these proposed activities before you approve any of them.  Know what all the other departments have happening anywhere and all the time.  Let’s make smart approvals, not silos.

Break for general session.

12:00-12:20pm - CivicPay with Accela Citizen Access

What is CivicPay?  Drop by and learn more about this exciting new product from Accela, a payment option designed for Government.

12:30-12:50pm - Business Tax (CivicPay)

Accela’s Online Business Tax highlights the value of Accela’s sole market solution for online business tax, the ability to configure the system to support the variety of business tax form templates, and the integration point of civic pay with business tax. Business tax is a solution that is part of a the larger Civic Platform, allowing customers to manage both filing and paying business tax, while establishing the online precedent to both issue billings and filing, and receive into and make payments from the Civic Pay environment.

1:00-1:20pm - Utility Billing (CivicPay) 

Accela Utility Billing provides a one stop shop for your agencies utility bill process, including Meter Management, Billings and Service Orders.

1:30-1:50pm - Contractor Central

This demo will show how contractors can bring their work to the jobsite – to easily request, track and schedule inspections, connect with inspectors and communicate with team members through this mobile app. The demo will show how contractor central simplifies the process of completing a commercial or residential building permit, keeps multiple departments informed in real time, and dramatically improves turnaround time for permits.

2:00-2:20pm - Business License

Accela simplifies the complex licensing requirements while maintaining regulatory controls. Come see the submission of an online license application including proximity checks, uploading supporting documentation and fee payment.

2:30-2:50pm - Citizen Relationship Management (CRM) on the Civic Platform 

Civic Engagement is at the forefront of so many agencies agenda's for the future.  Come learn how you can quickly embrace your constituents with the powerful Accela CRM solution.

3:00-3:20pm - Support Packages

Introducing our new GOLD and PLATINUM Support offerings. One size does not always fit all where Customer Support is concerned. You’ll now have more options to choose from to meet your business needs.

3:30-3:50pm - Short-Term Rental Licensing

Accela’s Short Term Rental solution includes a best practice template for collecting data common among provides solutions (Airbnb, VRBO, etc).  A Short Term Rental web portal is provided, allowing public users to interact with the Agency in a direct and meaningful way.  It also allows the user to report Quarterly Reports for usage.

4:00-4:20pm- Solar Permitting/ Marijuana Licensing

Get a sneak peak at future Accela solutions that will be targeted to specific markets.  Quickly solving emerging challenges that agencies face without the requirement for a full system replacement.

4:30-4:50pm - Legislative Management on the Civic Platform

Learn how Accela has integrated Accela Legislative Management into the Accela Civic Plaform.  The presentation will also include an overview of the Accela Legislative Management product suite for those not familiar.

 

 

Location: Demo station platinum level
9:30 AM - 10:00 AM
Coffee Break
X
Tuesday, August 23 | 9:30 AM - 10:00 AM

Coffee Break


Location: Platinum D-E
10:00 AM - 12:00 PM
General Session
X
Tuesday, August 23 | 10:00 AM - 12:00 PM

General Session

Jamie Nawrocki, Chuck Spink, Eddie Tejeda, Ernesto Rodriguez, Rose Valenzuela, Rob Cassetti, Kendall Smith, Maury Blackman

·  Short-Term Rental Platform Story

·   Hot Topics Panel on the Sharing Economy, Marijuana Licensing, SunShot Initiative and Emerging Diseases Such As the Zika Virus

o   Judy Steele, Deputy Director, Department of Excise and Licenses, City and County of Denver

o   Brent Smith, Building Official, City of Livermore

o   Geoff Simmons, Plan Checker, City of Stockton

o   Steve Durham, Program Manager, San Diego County

·    Financial and Performance Intelligence and Transparency for the 21st Century Government, Nate Levine, Co-Founder and Director, Strategic Accounts, OpenGov

·    TBD - Adobe

·     Exponential Change, Radical Transparency and the Race to the Future, Tim Ettus, Managing Director, sparks & honey

 

Location: Diamond 4-5
11:30 AM - 1:00 PM
Exhibit Hall Open
X
Tuesday, August 23 | 11:30 AM - 1:00 PM

Exhibit Hall Open


Location: Platinum D-E
11:45 AM - 1:15 PM
Lunch
X
Tuesday, August 23 | 11:45 AM - 1:15 PM

Lunch


Location: Gold Ballroom
12:00 PM - 5:00 PM
Accela Research + Usability Lab
X
Tuesday, August 23 | 12:00 PM - 5:00 PM

Accela Research + Usability Lab


Our best products come out of conversations with users like you. Join us at the Accela Research + Usability Lab for a sneak peak at new products under development. You'll meet members of the design team, and be able to share your opinion on a range of concepts. Come for a quick preference test on new icons or complex page layout, or stay to give more in-depth feedback on key features of some of our biggest products. Expert tip: We're giving game card points to all participants!

Join us at Engage from Monday to Wednesday in Platinum Level – Salon A. Let’s create together.

Location: Platinum A
1:00 PM - 1:45 PM
Breakout Sessions
More...
X
Tuesday, August 23 | 1:00 PM - 4:00 PM

Partner Training


For full partner agenda click here

Location: Platinum F
Path to Integration: Legislative Management on the Civic Platform

Attention planners, clerks and anyone else involved in agenda creation! Interested in making your life easier by cutting the time and hassle that comes with building an agenda? Learn how you can turn permits, licenses and other Accela data into agenda items and more with this new integration on the Civic Platform. We'll Also talk about how we can make your citizens' lives a little easier by giving them a single view into legislative items on Accela Citizen Access.

...More
X
Tuesday, August 23 | 1:00 PM - 1:45 PM

Path to Integration: Legislative Management on the Civic Platform

Mike Lyons

Attention planners, clerks and anyone else involved in agenda creation! Interested in making your life easier by cutting the time and hassle that comes with building an agenda? Learn how you can turn permits, licenses and other Accela data into agenda items and more with this new integration on the Civic Platform. We'll Also talk about how we can make your citizens' lives a little easier by giving them a single view into legislative items on Accela Citizen Access.

Location: Platinum C
Evanston: Building a 311 Contact Center in 1 Year or Less

On 3/1/11, the City of Evanston, Illinois, launched its 311 Call Center. “Built” in less than a year, the Call Center is now a leader among municipal call centers across the country. Attend this session to learn more about how Evanston 311 has developed and how Accela Citizen Relationship Management is helping us engage with citizens in our community.

...More
X
Tuesday, August 23 | 1:00 PM - 1:45 PM

Evanston: Building a 311 Contact Center in 1 Year or Less

Sue Pontarelli, Erika Storlie

On 3/1/11, the City of Evanston, Illinois, launched its 311 Call Center. “Built” in less than a year, the Call Center is now a leader among municipal call centers across the country. Attend this session to learn more about how Evanston 311 has developed and how Accela Citizen Relationship Management is helping us engage with citizens in our community.

Location: Platinum B
Tampa: Planning and Development - Accela Citizen Access Implementation Best Practices

Looking to get the most out of Accela Citizen Access? Learn how the City of Tampa focused on customer engagement to make their first year with Accela Citizen Access a success, working closely with their customers to ensure a successful rollout. Tampa continues to engage and maintain a system that is easy to use and build upon to meet their customers’ needs. Through constant engagement, 70% of new Building records were created in Accela Citizen Access during the first year of go live.

...More
X
Tuesday, August 23 | 1:00 PM - 1:45 PM

Tampa: Planning and Development - Accela Citizen Access Implementation Best Practices

Melissa Chiong

Looking to get the most out of Accela Citizen Access? Learn how the City of Tampa focused on customer engagement to make their first year with Accela Citizen Access a success, working closely with their customers to ensure a successful rollout. Tampa continues to engage and maintain a system that is easy to use and build upon to meet their customers’ needs. Through constant engagement, 70% of new Building records were created in Accela Citizen Access during the first year of go live.

Location: Diamond 7-8
Accela Licensing and Case Management Overview

Licensing is one of a municipality’s best options (and first lines of defense) when it comes to safeguarding the well-being of its citizens and promoting economic development. Learn how Accela’s Business, Alcohol/Tobacco, Occupational, Health Professional/Facility, Education, Recreational and Pet licensing solutions enables agencies to conduct critical business online for improved efficiency and customer service, be more agile when conducting field investigations, and manage the minutia of details necessary to empower citizens and communities.

 

...More
X
Tuesday, August 23 | 1:00 PM - 1:45 PM

Accela Licensing and Case Management Overview


Licensing is one of a municipality’s best options (and first lines of defense) when it comes to safeguarding the well-being of its citizens and promoting economic development. Learn how Accela’s Business, Alcohol/Tobacco, Occupational, Health Professional/Facility, Education, Recreational and Pet licensing solutions enables agencies to conduct critical business online for improved efficiency and customer service, be more agile when conducting field investigations, and manage the minutia of details necessary to empower citizens and communities.

 

Location: Diamond 1-2
Accela and Sidwell: Upgrading Shorewood, Illinois, to the Accela Civic Platform

Following the acquisition of Springbrook, Accela has been working with select agencies on converting Land and Licensing functionality from Springbrook to Accela Land and Licensing services. Learn firsthand how Accela and The Sidwell Company built adoptable tools to make this transition easy for Accela customers.

...More
X
Tuesday, August 23 | 1:00 PM - 1:45 PM

Accela and Sidwell: Upgrading Shorewood, Illinois, to the Accela Civic Platform

Anthony Duarte, Andrew D'Ottavio, Chad Bergeson

Following the acquisition of Springbrook, Accela has been working with select agencies on converting Land and Licensing functionality from Springbrook to Accela Land and Licensing services. Learn firsthand how Accela and The Sidwell Company built adoptable tools to make this transition easy for Accela customers.

Location: Georgia II
Accela Civic Platform Overview and Roadmap

Accela has gone through a period of unprecedented growth in recent years driven by a combination of growing core solutions and through acquisitions. Learn from Accela product management how through a combination of integration and consolidation your agency now has access to a single, extensible, unified platform. Whether you are a new or longtime member of the Accela family, or you use one of the many solutions recently added to the Accela portfolio through acquisitions, this session is for you. 

...More
X
Tuesday, August 23 | 1:00 PM - 1:45 PM

Accela Civic Platform Overview and Roadmap

Kendall Smith

Accela has gone through a period of unprecedented growth in recent years driven by a combination of growing core solutions and through acquisitions. Learn from Accela product management how through a combination of integration and consolidation your agency now has access to a single, extensible, unified platform. Whether you are a new or longtime member of the Accela family, or you use one of the many solutions recently added to the Accela portfolio through acquisitions, this session is for you. 

Location: Diamond 6
Salt Lake City: How Salt Lake City Successfully Deployed iPads, with Demo

Interested in learning more about the Accela Inspector and Code Officer Apps? Salt Lake City Corporation, Utah, will describe the deployment of the Inspector App, including project highlights and challenges, equipment testing, and training. Stick around for a live demonstration of the apps and see how they work in real-world scenarios.

...More
X
Tuesday, August 23 | 1:00 PM - 1:45 PM

Salt Lake City: How Salt Lake City Successfully Deployed iPads, with Demo

James Vierra

Interested in learning more about the Accela Inspector and Code Officer Apps? Salt Lake City Corporation, Utah, will describe the deployment of the Inspector App, including project highlights and challenges, equipment testing, and training. Stick around for a live demonstration of the apps and see how they work in real-world scenarios.

Location: Diamond 9-10
The Benefits of Moving to the Cloud

As more agencies are looking to cloud technology, we want to offer several case examples of how agencies are taking advantage of Accela’s Civic Cloud to meet their needs related to regulatory processes, such as permitting, licensing and code enforcement. Escambia County, FL and Chattanooga, TN have recently moved from a more traditional, self-hosted, perpetual license model to a subscription-based model hosted by Accela.  Why did they jump on this plane? What can the cloud offer you?

...More
X
Tuesday, August 23 | 1:00 PM - 1:45 PM

The Benefits of Moving to the Cloud

Jeff Reese

As more agencies are looking to cloud technology, we want to offer several case examples of how agencies are taking advantage of Accela’s Civic Cloud to meet their needs related to regulatory processes, such as permitting, licensing and code enforcement. Escambia County, FL and Chattanooga, TN have recently moved from a more traditional, self-hosted, perpetual license model to a subscription-based model hosted by Accela.  Why did they jump on this plane? What can the cloud offer you?

Location: Diamond 3
1:00 PM - 4:00 PM
Partner Training
X
Tuesday, August 23 | 1:00 PM - 4:00 PM

Partner Training


For full partner agenda click here

Location: Platinum F
2:00 PM - 2:45 PM
Breakout Sessions
More...
X
Tuesday, August 23 | 2:45 PM - 3:15 PM

Coffee Break


Location: Platinum Ballroom Foyer
Spokane: Elevating Inspections!

With Accela Land Management, the City of Spokane, Washington, was able to streamline the elevator inspection processes performed in the field. During this session, hear how the City made a lengthy process with strict requirements and extensive data entry more efficient with Accela Mobile Office and checklists.

...More
X
Tuesday, August 23 | 2:00 PM - 2:45 PM

Spokane: Elevating Inspections!

Jacque West

With Accela Land Management, the City of Spokane, Washington, was able to streamline the elevator inspection processes performed in the field. During this session, hear how the City made a lengthy process with strict requirements and extensive data entry more efficient with Accela Mobile Office and checklists.

Location: Diamond 9-10
GIS Consortium: Local Governments Unite!

Local government is very complex and yet our budgets are not always a match for the kind of problems we need to solve. So what can local governments do? Joining forces to solve common challenges together produces even greater results. In this session, learn how the GIS Consortium worked together to enhance service and improve communication between residents and their municipality.

...More
X
Tuesday, August 23 | 2:00 PM - 2:45 PM

GIS Consortium: Local Governments Unite!

Doug Petroshius, Maria Storm

Local government is very complex and yet our budgets are not always a match for the kind of problems we need to solve. So what can local governments do? Joining forces to solve common challenges together produces even greater results. In this session, learn how the GIS Consortium worked together to enhance service and improve communication between residents and their municipality.

Location: Diamond 1-2
Cape Cod Commission (CCC): Regionalization and Beyond with Accela

As agencies across the country feel pressure to meet increasing expectations for service delivery, some are banding together to implement an IT solution that benefits them all. The Cape Cod Commission has been leading the regionalization effort in Massachusetts, and we’re currently working with four municipalities. From creating a common citizen portal to sharing new record types such as solar permits as the need arises, our goal is to become a super agency so we can all do more with less. During this session, we will describe these efforts in detail and offer lessons for agencies interested in this approach.

...More
X
Tuesday, August 23 | 2:00 PM - 2:45 PM

Cape Cod Commission (CCC): Regionalization and Beyond with Accela

Dave Sullivan, Anthony Duarte

As agencies across the country feel pressure to meet increasing expectations for service delivery, some are banding together to implement an IT solution that benefits them all. The Cape Cod Commission has been leading the regionalization effort in Massachusetts, and we’re currently working with four municipalities. From creating a common citizen portal to sharing new record types such as solar permits as the need arises, our goal is to become a super agency so we can all do more with less. During this session, we will describe these efforts in detail and offer lessons for agencies interested in this approach.

Location: Georgia II
Manitowoc: Preparing a Budget (SPRINGBROOK)

Springbrook offers two different methods of performing the annual budget process, standard budgeting and extended budgeting. This session focuses on how the City of Manitowoc has utilized a hybrid approach using both methods in developing their annual budget. Attendees will learn how to incorporate input from all stakeholders in the budget process (Departmental Staff, Mayor or Chief Administrative Officer and elected governing body) using standard budgeting and extended budgeting.

...More
X
Tuesday, August 23 | 2:00 PM - 2:45 PM

Manitowoc: Preparing a Budget (SPRINGBROOK)

Ben Wells, Steve Corbeille

Springbrook offers two different methods of performing the annual budget process, standard budgeting and extended budgeting. This session focuses on how the City of Manitowoc has utilized a hybrid approach using both methods in developing their annual budget. Attendees will learn how to incorporate input from all stakeholders in the budget process (Departmental Staff, Mayor or Chief Administrative Officer and elected governing body) using standard budgeting and extended budgeting.

Location: Platinum C
Path to Integration: Right of Way Management on the Civic Platform

Learn how this new integration can provide a complete picture of all potential conflicts in the public right of way – and enable users to be better informed and make better decisions.

...More
X
Tuesday, August 23 | 2:00 PM - 2:45 PM

Path to Integration: Right of Way Management on the Civic Platform

Chris Ciriello

Learn how this new integration can provide a complete picture of all potential conflicts in the public right of way – and enable users to be better informed and make better decisions.

Location: Platinum B
Baltimore County: Extending the Functionality of Accela Land Management

Want to make it easy for your inspectors and planners to get things done? From automating actions based on workflow steps to using custom portlets to integrate and reduce time spent switching between multiple applications, hear how Baltimore County, Maryland used Accela Land Management to automate tasks and streamline processes.

...More
X
Tuesday, August 23 | 2:00 PM - 2:45 PM

Baltimore County: Extending the Functionality of Accela Land Management

Eric Tenney, Anita Sands

Want to make it easy for your inspectors and planners to get things done? From automating actions based on workflow steps to using custom portlets to integrate and reduce time spent switching between multiple applications, hear how Baltimore County, Maryland used Accela Land Management to automate tasks and streamline processes.

Location: Diamond 7-8
Westwood: How We Improved Transparency and Streamlined Meetings

To meet Massachusetts’ open meeting regulations, the Town of Westwood uses Accela Agenda and Minutes and Accela Civic Streaming, part of the Accela Legislative Management solution. Learn how the Town keeps residents informed on not only how and why we make decisions, but also how we address open meeting law and public records requests.

...More
X
Tuesday, August 23 | 2:00 PM - 2:45 PM

Westwood: How We Improved Transparency and Streamlined Meetings

Christine McCarthy

To meet Massachusetts’ open meeting regulations, the Town of Westwood uses Accela Agenda and Minutes and Accela Civic Streaming, part of the Accela Legislative Management solution. Learn how the Town keeps residents informed on not only how and why we make decisions, but also how we address open meeting law and public records requests.

Location: Diamond 6
Productivity and Engagement Using Mobile Apps

Learn from Accela product management how to provide your agency’s mobile workforce with seamless access to data and functionality with productivity apps. Find out how to promote civic engagement with updated mobile apps for contractors and other members of the public.

...More
X
Tuesday, August 23 | 2:00 PM - 2:45 PM

Productivity and Engagement Using Mobile Apps

Ernesto Rodriguez

Learn from Accela product management how to provide your agency’s mobile workforce with seamless access to data and functionality with productivity apps. Find out how to promote civic engagement with updated mobile apps for contractors and other members of the public.

Location: Diamond 3
2:45 PM - 3:15 PM
Coffee Break
X
Tuesday, August 23 | 2:45 PM - 3:15 PM

Coffee Break


Location: Platinum Ballroom Foyer
3:15 PM - 4:00 PM
Breakout Sessions
More...
X
Tuesday, August 23 | 4:15 PM - 5:00 PM

Accela Environmental Health Overview

Darryl Booth, Chuck Spink

It is through the tireless efforts of environmental health departments that we don’t get sick at restaurants, pick up bed bugs while travelling, avoid vector-borne illnesses such as West Nile or Zika, and more. Learn how Accela Environmental Health empowers departments to better manage inspecting, permitting, and billing processes critical to this mission, amplifying the effectiveness of limited resources and creating efficiency both in the office and out in the field.

Location: Diamond 3
Clark County: Customer Notifications without Scripts

Efficient customer notifications mean fewer calls and happy customers – both good things, right? Right. At Clark County, we wanted to put information in front of customers before they could pick up the phone. We developed customer notifications without relying on cumbersome scripting. Come to this session to learn about our rogue staff’s “a-ha” moment during implementation that saved us hours of scripting and created more happy customers.

...More
X
Tuesday, August 23 | 3:15 PM - 4:00 PM

Clark County: Customer Notifications without Scripts

Brian Lenihan, Nanette Manning

Efficient customer notifications mean fewer calls and happy customers – both good things, right? Right. At Clark County, we wanted to put information in front of customers before they could pick up the phone. We developed customer notifications without relying on cumbersome scripting. Come to this session to learn about our rogue staff’s “a-ha” moment during implementation that saved us hours of scripting and created more happy customers.

Location: Diamond 9-10
Automate Your Meeting Process with Accela Agenda and Minutes and DocuSign

Earlier this year, Accela integrated DocuSign’s eSignature solution into Accela Agenda and Minutes. With this integration, we enabled agencies to automate the entire meeting process, from agenda creation to agreement finalization, inside a single solution. Attend this session to learn more about Agenda and Minutes and why we chose DocuSign as our integration partner.

...More
X
Tuesday, August 23 | 3:15 PM - 4:00 PM

Automate Your Meeting Process with Accela Agenda and Minutes and DocuSign

Joe Palladino

Earlier this year, Accela integrated DocuSign’s eSignature solution into Accela Agenda and Minutes. With this integration, we enabled agencies to automate the entire meeting process, from agenda creation to agreement finalization, inside a single solution. Attend this session to learn more about Agenda and Minutes and why we chose DocuSign as our integration partner.

Location: Platinum B
Seattle: Replacing a Legacy System with Change Management Support

In 2013, the Seattle Department of Construction and Inspections set out to replace its legacy (client-server) permitting system and associated custom web applications it had built over a decade. While the legacy system in its heyday had been implemented in many phases over time, the agency needed to replace the aging system in its entirety in one major implementation. The City undertook a 2+ year effort to do just that. This product-agnostic session is aimed at helping agencies understand the risks and rewards associated with this type of implementation (versus a phased approach) for projects of all types and sizes, and offers some insights into overcoming the many challenges to land a successful implementation.

...More
X
Tuesday, August 23 | 3:15 PM - 4:00 PM

Seattle: Replacing a Legacy System with Change Management Support


In 2013, the Seattle Department of Construction and Inspections set out to replace its legacy (client-server) permitting system and associated custom web applications it had built over a decade. While the legacy system in its heyday had been implemented in many phases over time, the agency needed to replace the aging system in its entirety in one major implementation. The City undertook a 2+ year effort to do just that. This product-agnostic session is aimed at helping agencies understand the risks and rewards associated with this type of implementation (versus a phased approach) for projects of all types and sizes, and offers some insights into overcoming the many challenges to land a successful implementation.

Location: Georgia II
El Paso: Deploying a CRM Solution and Expanding Its Value

In response to concerns from civic leaders and city management about communication and proactive response to citizens' services requests, the City of El Paso, Texas, deployed the public-facing Accela Citizen Relationship Management mobile app and web application, known as EP311, across multiple departments and programs. The project has involved integration with Accela and another major work order management system as well as configuration of non-integrated request types. This presentation presents challenges and key items for consideration in preparation of such a deployment.

...More
X
Tuesday, August 23 | 3:15 PM - 4:00 PM

El Paso: Deploying a CRM Solution and Expanding Its Value

Carolyn Patrick

In response to concerns from civic leaders and city management about communication and proactive response to citizens' services requests, the City of El Paso, Texas, deployed the public-facing Accela Citizen Relationship Management mobile app and web application, known as EP311, across multiple departments and programs. The project has involved integration with Accela and another major work order management system as well as configuration of non-integrated request types. This presentation presents challenges and key items for consideration in preparation of such a deployment.

Location: Diamond 6
Panel: Maximize Your Infrastructure Investment with Asset Management

This panel discussion will be comprised of professionals from Fort Worth, Salt Lake City and other agencies with experience using Accela Asset Management. Learn from these organizations how Accela Asset Management can be used to maximize an agency’s investment in infrastructure assets. We'll share examples of how the solution can be used for work order management, asset management, condition assessments, preventative maintenance scheduling and part inventories. Also, learn how others are capitalizing on mapping/GIS. Bring your questions!

...More
X
Tuesday, August 23 | 3:15 PM - 4:00 PM

Panel: Maximize Your Infrastructure Investment with Asset Management

Chuck Spink, Todd Loveday

This panel discussion will be comprised of professionals from Fort Worth, Salt Lake City and other agencies with experience using Accela Asset Management. Learn from these organizations how Accela Asset Management can be used to maximize an agency’s investment in infrastructure assets. We'll share examples of how the solution can be used for work order management, asset management, condition assessments, preventative maintenance scheduling and part inventories. Also, learn how others are capitalizing on mapping/GIS. Bring your questions!

Location: Platinum C
Transparency and Self-Service with Accela Citizen's View

See how you can make public right-of-way information accessible and usable for citizens with Accela’s interactive map tool.

...More
X
Tuesday, August 23 | 3:15 PM - 4:00 PM

Transparency and Self-Service with Accela Citizen's View

Quan Vu, Chris Ciriello

See how you can make public right-of-way information accessible and usable for citizens with Accela’s interactive map tool.

Location: Diamond 1-2
Introduction to Best Practice Templates

Accela has baked industry best practice templates (BPTs) into the Civic Platform for permitting, planning, enforcement, business licensing and asset management. Current customers can use BPTs to extend their use of their Land, Licensing, Asset or Environmental Health solutions, add new solutions and business areas quickly and easily or simply pull in specific configurations into existing modules.

Did you know you can obtain and use these freely? Come and learn what they are and how you can begin enjoying them immediately!

...More
X
Tuesday, August 23 | 3:15 PM - 4:00 PM

Introduction to Best Practice Templates

Rose Valenzuela,

Accela has baked industry best practice templates (BPTs) into the Civic Platform for permitting, planning, enforcement, business licensing and asset management. Current customers can use BPTs to extend their use of their Land, Licensing, Asset or Environmental Health solutions, add new solutions and business areas quickly and easily or simply pull in specific configurations into existing modules.

Did you know you can obtain and use these freely? Come and learn what they are and how you can begin enjoying them immediately!

Location: Diamond 3
Charlotte County: Partnering Across Departments for High-Quality APO Data

The staff at the Charlotte County Board of County Commissioners has established a partnership across multiple departments and elected officials that allows for a high-quality and sustainable source for APO data. Charlotte County will demonstrate the benefits that the organization has achieved through this data as well as an overview of how the partnership was achieved.

...More
X
Tuesday, August 23 | 3:15 PM - 4:00 PM

Charlotte County: Partnering Across Departments for High-Quality APO Data

Bryon Caitlin

The staff at the Charlotte County Board of County Commissioners has established a partnership across multiple departments and elected officials that allows for a high-quality and sustainable source for APO data. Charlotte County will demonstrate the benefits that the organization has achieved through this data as well as an overview of how the partnership was achieved.

Location: Diamond 7-8
4:15 PM - 5:00 PM
Breakout Sessions
More...
X
Tuesday, August 23 | 5:00 PM - 6:30 PM

Networking and Raffle in Exhibit Hall


Location: Platinum D-E
Accela Environmental Health Overview

It is through the tireless efforts of environmental health departments that we don’t get sick at restaurants, pick up bed bugs while travelling, avoid vector-borne illnesses such as West Nile or Zika, and more. Learn how Accela Environmental Health empowers departments to better manage inspecting, permitting, and billing processes critical to this mission, amplifying the effectiveness of limited resources and creating efficiency both in the office and out in the field.

...More
X
Tuesday, August 23 | 4:15 PM - 5:00 PM

Accela Environmental Health Overview

Darryl Booth, Chuck Spink

It is through the tireless efforts of environmental health departments that we don’t get sick at restaurants, pick up bed bugs while travelling, avoid vector-borne illnesses such as West Nile or Zika, and more. Learn how Accela Environmental Health empowers departments to better manage inspecting, permitting, and billing processes critical to this mission, amplifying the effectiveness of limited resources and creating efficiency both in the office and out in the field.

Location: Diamond 3
Appointments Simplified: A New Way to Manage Your Boards & Committees Appointments

This presentation will provide an overview of Accela Boards and Commissions, part of the Accela Legislative Management solution. Learn how you can source candidates, review applications, track historical appointments and deliver updates from a single solution.

...More
X
Tuesday, August 23 | 4:15 PM - 5:00 PM

Appointments Simplified: A New Way to Manage Your Boards & Committees Appointments

Drew Baker

This presentation will provide an overview of Accela Boards and Commissions, part of the Accela Legislative Management solution. Learn how you can source candidates, review applications, track historical appointments and deliver updates from a single solution.

Location: Diamond 6
CAGIS: Coordinated Code Enforcement Workflow with Field Inspections

This session will demonstrate how Cincinnati Area Geographic Information System (CAGIS) is using a "Proof of Production" model to migrate from PERMITS Plus to Accela Land Management. It will highlight the migration of the City of Cincinnati's Code Enforcement workflow and inspections process. CAGIS will also highlight future integration points within their multiagency organization and how the "proof of production model" is helping them migrate all 20 agencies and over 450 workflows to Accela Land Management.

...More
X
Tuesday, August 23 | 4:15 PM - 5:00 PM

CAGIS: Coordinated Code Enforcement Workflow with Field Inspections

Joshua Hamaker, Don Bates

This session will demonstrate how Cincinnati Area Geographic Information System (CAGIS) is using a "Proof of Production" model to migrate from PERMITS Plus to Accela Land Management. It will highlight the migration of the City of Cincinnati's Code Enforcement workflow and inspections process. CAGIS will also highlight future integration points within their multiagency organization and how the "proof of production model" is helping them migrate all 20 agencies and over 450 workflows to Accela Land Management.

Location: Diamond 7-8
Salt Lake City: Empower the End User with Ad Hoc Reporting

Learn how to use the Accela Ad Hoc reporting tool to retrieve helpful information in the right format, at the right time. 

...More
X
Tuesday, August 23 | 4:15 PM - 5:00 PM

Salt Lake City: Empower the End User with Ad Hoc Reporting

Ernest Field

Learn how to use the Accela Ad Hoc reporting tool to retrieve helpful information in the right format, at the right time. 

Location: Platinum B
Tampa & Civic Insight: Engaging the Public with Building and Planning Data

The City of Tampa, FL was looking for a solution that would engage the public with building and planning data –and they found it in Civic Insight. Hear how the City partnered with Civic Insight to provide citizens a transparent view of building and construction projects in their neighborhood, and how Civic Insight is used in other cities across the country.

...More
X
Tuesday, August 23 | 4:15 PM - 5:00 PM

Tampa & Civic Insight: Engaging the Public with Building and Planning Data

Melissa Chiong, Eddie Tejeda

The City of Tampa, FL was looking for a solution that would engage the public with building and planning data –and they found it in Civic Insight. Hear how the City partnered with Civic Insight to provide citizens a transparent view of building and construction projects in their neighborhood, and how Civic Insight is used in other cities across the country.

Location: Diamond 1-2
Denver: Marijuana Licensing Using the Accela Civic Platform

When the City of Denver began processing marijuana licenses there were paper files traveling from office to office.  By automating the licensing process with Accela, the City can now produce reports in minutes as opposed to days or weeks. Learn how the City leveraged Accela to support their ever-changing marijuana licensing mandates.

...More
X
Tuesday, August 23 | 4:15 PM - 5:00 PM

Denver: Marijuana Licensing Using the Accela Civic Platform

Judy Steele

When the City of Denver began processing marijuana licenses there were paper files traveling from office to office.  By automating the licensing process with Accela, the City can now produce reports in minutes as opposed to days or weeks. Learn how the City leveraged Accela to support their ever-changing marijuana licensing mandates.

Location: Platinum C
Allen County & CityGovApp: Same-Day Service for Inspection Requests

Allen County, Indiana, offers same-day response on all inspection requests. To accomplish this real-time service, they created an Inspection Dashboard that allows the inspectors in the field to view all the incoming inspection requests, claim them based on their location and result the inspection. Learn more about how Allen County leveraged Accela Land Management and a custom application from CityGovApp to quickly improve inspection turnaround times and improve customer service in their community.

...More
X
Tuesday, August 23 | 4:15 PM - 5:00 PM

Allen County & CityGovApp: Same-Day Service for Inspection Requests

Haseeb Chaudhry, Roger Clark

Allen County, Indiana, offers same-day response on all inspection requests. To accomplish this real-time service, they created an Inspection Dashboard that allows the inspectors in the field to view all the incoming inspection requests, claim them based on their location and result the inspection. Learn more about how Allen County leveraged Accela Land Management and a custom application from CityGovApp to quickly improve inspection turnaround times and improve customer service in their community.

Location: Diamond 9-10
Kenton County: 1 ROW Solution, 2 Counties, 35 Cities & 6 Utilities

How are 35 cities, 6 utilities and 2 counties able to coordinate projects and mitigate street cuts with a single solution? During this session, learn how Planning and Development Services of Kenton County, Kentucky, made this possible, review the results and better understand the decision to choose a single solution for all agencies.

...More
X
Tuesday, August 23 | 4:15 PM - 5:00 PM

Kenton County: 1 ROW Solution, 2 Counties, 35 Cities & 6 Utilities

Trisha Brush, Chris Ciriello

How are 35 cities, 6 utilities and 2 counties able to coordinate projects and mitigate street cuts with a single solution? During this session, learn how Planning and Development Services of Kenton County, Kentucky, made this possible, review the results and better understand the decision to choose a single solution for all agencies.

Location: Atrium 1
Electronic Document Review and the Accela Civic Platform

In this session we’ll help you better understand the Electronic Document Review options available to your organization through the Accela Civic Platform. We’ll conduct brief demonstrations of the three solutions that are offered as out of the box integrations; Adobe Acrobat Pro, ePlanSoft and Bluebeam (coming 2017) and the notable strengths of each of these solutions. Whether your agency is already utilizing electronic document review or is interested in deploying it down the road, we’re confident you’ll walkaway having learned something new about Electronic Document review within the Accela Civic Platform.

...More
X
Tuesday, August 23 | 4:15 PM - 5:00 PM

Electronic Document Review and the Accela Civic Platform

Jason Wortham

In this session we’ll help you better understand the Electronic Document Review options available to your organization through the Accela Civic Platform. We’ll conduct brief demonstrations of the three solutions that are offered as out of the box integrations; Adobe Acrobat Pro, ePlanSoft and Bluebeam (coming 2017) and the notable strengths of each of these solutions. Whether your agency is already utilizing electronic document review or is interested in deploying it down the road, we’re confident you’ll walkaway having learned something new about Electronic Document review within the Accela Civic Platform.

Location: Georgia II
5:00 PM - 6:30 PM
Networking and Raffle in Exhibit Hall
X
Tuesday, August 23 | 5:00 PM - 6:30 PM

Networking and Raffle in Exhibit Hall


Location: Platinum D-E

Friday, Aug 25

7:00 AM - 8:30 AM
Breakfast
X
Wednesday, August 24 | 7:00 AM - 8:30 AM

Breakfast


Location: Gold Ballroom
7:00 AM - 9:00 AM
Exhibit Hall
X
Wednesday, August 24 | 7:00 AM - 9:00 AM

Exhibit Hall


Location: Platinum D-E
8:00 AM - 8:45 AM
Breakout Sessions
More...
X
Wednesday, August 24 | 8:00 AM - 11:55 AM

Demo Station

Accela Team

We will have a demo on the half hour for 20 minutes. Schedule below is subject to change based on popularity. 

8:00-8:20am - Asset Mangement on the Civic Platform

In the Asset Management demos we’ll explore how your agency will be able to track, rate and manage your assets, monitor requests for service from inception to the completion of work orders, and schedule preventative maintenance on your agency’s assets.  Asset Management in the Civic Platform provides a seamless integration with other agency departments to give you a single point of access to ensure your agency infrastructure assets are managed efficiently and effectively, while providing critical data to fulfill all legislative, regulatory, audit and reporting requirement

8:30-8:50am - Right of Way on the Civic Platform

Effectively manage the permits, projects, traffic and special events in your right of way by coordinating all of these proposed activities before you approve any of them.  Know what all the other departments have happening anywhere and all the time.  Let’s make smart approvals, not silos.

9:00-9:20am - CivicPay on the Civic Platform

What is CivicPay?  Drop by and learn more about this exciting new product from Accela, a payment option designed for Government.

9:30-9:50am - Business Tax (CivicPay)

Accela’s Online Business Tax highlights the value of Accela’s sole market solution for online business tax, the ability to configure the system to support the variety of business tax form templates, and the integration point of civic pay with business tax. Business tax is a solution that is part of a the larger Civic Platform, allowing customers to manage both filing and paying business tax, while establishing the online precedent to both issue billings and filing, and receive into and make payments from the Civic Pay environment.

10:00-10:20am - Utility Billing (CivicPay)

Accela Utility Billing provides a one stop shop for your agencies utility bill process, including Meter Management, Billings and Service Orders.

10:30-10:50am - Citizen Relationship Management (CRM) on the Civic Platform

Civic Engagement is at the forefront of so many agencies agenda's for the future.  Come learn how you can quickly embrace your constituents with the powerful Accela CRM solution.

11:00-11:20am - CivicInsight on the Civic Platform

Making permitting data easily understandable by the masses.  Accela CivicInsight does exactly that, come spend a few minutes to learn how you can turn your data into something powerful.

11:30-11:50am - Legislative Management on the Civic Platform

Learn how Accela has integrated Accela Legislative Management into the Accela Civic Plaform.  The presentation will also include an overview of the Accela Legislative Management product suite for those not familiar.

 

Location: Demo station platinum level
The Sidwell Company: Accessing Accela Data through Your GIS Viewer

Planners, Engineers, Permit Techs and many other staff within your agency receive phone calls throughout the day from people with questions about specific properties. What's my zoning? How big is my lot? Were permits pulled for a building? Are there code cases on this property? Most agencies rely on GIS viewers to access information about specific properties, but sometimes have to access several different applications to find the answers. Learn how you can access property-specific Accela data within your agency’s existing GIS viewer using the Accela Construct API.

...More
X
Wednesday, August 24 | 8:00 AM - 8:45 AM

The Sidwell Company: Accessing Accela Data through Your GIS Viewer

Mike Kellison

Planners, Engineers, Permit Techs and many other staff within your agency receive phone calls throughout the day from people with questions about specific properties. What's my zoning? How big is my lot? Were permits pulled for a building? Are there code cases on this property? Most agencies rely on GIS viewers to access information about specific properties, but sometimes have to access several different applications to find the answers. Learn how you can access property-specific Accela data within your agency’s existing GIS viewer using the Accela Construct API.

Location: Platinum C
Rochester: Using Notification Templates with Communication Manager

Using Communication Manager in Accela Land Management? Learn how Rochester, Minnesota, expands the value of Communication Manager with its customized Notification Templates, including using existing global scripts to define the notification parameters. Some of the templates include inspection schedule confirmations, inspection results, address pending emails and staff notifications.

...More
X
Wednesday, August 24 | 8:00 AM - 8:45 AM

Rochester: Using Notification Templates with Communication Manager

Jessica Tabor, Ann Heydon, Jason Plaisted

Using Communication Manager in Accela Land Management? Learn how Rochester, Minnesota, expands the value of Communication Manager with its customized Notification Templates, including using existing global scripts to define the notification parameters. Some of the templates include inspection schedule confirmations, inspection results, address pending emails and staff notifications.

Location: Diamond 9-10
Promote Transparency and Optimize Performance with Accela Civic Insight

The era of data-driven government has arrived. Citizens expect full transparency into their city or county's operations and spending. It's no longer enough to provide faster and more accurate services through automation - the future lies with smarter governments that are proactive, responsive and adaptive. The path to smarter government starts with data that leads to actionable insights. Accela's new Civic Insight solution suite is designed to deliver key insights to your citizens and your internal staff. Join us to learn more about Civic Insight Transparency & Civic Insight Performance, hear stories of how both solutions are bringing value to communities across the country and discover how your agency can enter the era of data-driven government quickly and affordably.

...More
X
Wednesday, August 24 | 8:00 AM - 8:45 AM

Promote Transparency and Optimize Performance with Accela Civic Insight

Eddie Tejeda, Allen Chen

The era of data-driven government has arrived. Citizens expect full transparency into their city or county's operations and spending. It's no longer enough to provide faster and more accurate services through automation - the future lies with smarter governments that are proactive, responsive and adaptive. The path to smarter government starts with data that leads to actionable insights. Accela's new Civic Insight solution suite is designed to deliver key insights to your citizens and your internal staff. Join us to learn more about Civic Insight Transparency & Civic Insight Performance, hear stories of how both solutions are bringing value to communities across the country and discover how your agency can enter the era of data-driven government quickly and affordably.

Location: Diamond 3
A Transparent, Modern Meeting: Live Broadcasting, Video and Voting Results

The council meeting is the foundation of local government. It’s where decisions that impact a community are made official. During this session, we will discuss Civic Streaming and Digital Boardroom, both part of Accela Legislative Management, and how they modernize meetings for agencies of all sizes.   

...More
X
Wednesday, August 24 | 8:00 AM - 8:45 AM

A Transparent, Modern Meeting: Live Broadcasting, Video and Voting Results

Mike Lyons

The council meeting is the foundation of local government. It’s where decisions that impact a community are made official. During this session, we will discuss Civic Streaming and Digital Boardroom, both part of Accela Legislative Management, and how they modernize meetings for agencies of all sizes.   

Location: Diamond 7-8
Accela & GCOM: Recreational Engagement: Providing Easier Access to Our Country’s Natural Resources

New York State’s Department of Environmental Conservation and the Commonwealth of Massachusetts’ Department of Energy and Environmental Affairs significantly improved the user experience for citizens applying for fish and wildlife permits and boater registrations. Designing a new interface using the Construct API allowed for faster user interactions, increased user satisfaction and optimized processing. During this session we will walk through not only the technology used, but also the methods used to interact with the user population during requirement and design sessions to guarantee success.

...More
X
Wednesday, August 24 | 8:00 AM - 8:45 AM

Accela & GCOM: Recreational Engagement: Providing Easier Access to Our Country’s Natural Resources

Eric Strang, David Butter

New York State’s Department of Environmental Conservation and the Commonwealth of Massachusetts’ Department of Energy and Environmental Affairs significantly improved the user experience for citizens applying for fish and wildlife permits and boater registrations. Designing a new interface using the Construct API allowed for faster user interactions, increased user satisfaction and optimized processing. During this session we will walk through not only the technology used, but also the methods used to interact with the user population during requirement and design sessions to guarantee success.

Location: Diamond 6
Small Governments, Big Innovations: Delivering the Civic Platform in Record Time and on Budget

Come learn firsthand how we’ve made the Civic Platform truly attainable for small government, with out-of-the-box industry best practices, targeted tailoring and fast and affordable delivery from our outstanding certified partners. With little effort on your part, your agency can be live in under four months and at a price that won’t break the bank.

...More
X
Wednesday, August 24 | 8:00 AM - 8:45 AM

Small Governments, Big Innovations: Delivering the Civic Platform in Record Time and on Budget

Chad Bergeson, Ken Sawtelle

Come learn firsthand how we’ve made the Civic Platform truly attainable for small government, with out-of-the-box industry best practices, targeted tailoring and fast and affordable delivery from our outstanding certified partners. With little effort on your part, your agency can be live in under four months and at a price that won’t break the bank.

Location: Diamond 1-2
8:00 AM - 11:55 AM
Demo Station
X
Wednesday, August 24 | 8:00 AM - 11:55 AM

Demo Station

Accela Team

We will have a demo on the half hour for 20 minutes. Schedule below is subject to change based on popularity. 

8:00-8:20am - Asset Mangement on the Civic Platform

In the Asset Management demos we’ll explore how your agency will be able to track, rate and manage your assets, monitor requests for service from inception to the completion of work orders, and schedule preventative maintenance on your agency’s assets.  Asset Management in the Civic Platform provides a seamless integration with other agency departments to give you a single point of access to ensure your agency infrastructure assets are managed efficiently and effectively, while providing critical data to fulfill all legislative, regulatory, audit and reporting requirement

8:30-8:50am - Right of Way on the Civic Platform

Effectively manage the permits, projects, traffic and special events in your right of way by coordinating all of these proposed activities before you approve any of them.  Know what all the other departments have happening anywhere and all the time.  Let’s make smart approvals, not silos.

9:00-9:20am - CivicPay on the Civic Platform

What is CivicPay?  Drop by and learn more about this exciting new product from Accela, a payment option designed for Government.

9:30-9:50am - Business Tax (CivicPay)

Accela’s Online Business Tax highlights the value of Accela’s sole market solution for online business tax, the ability to configure the system to support the variety of business tax form templates, and the integration point of civic pay with business tax. Business tax is a solution that is part of a the larger Civic Platform, allowing customers to manage both filing and paying business tax, while establishing the online precedent to both issue billings and filing, and receive into and make payments from the Civic Pay environment.

10:00-10:20am - Utility Billing (CivicPay)

Accela Utility Billing provides a one stop shop for your agencies utility bill process, including Meter Management, Billings and Service Orders.

10:30-10:50am - Citizen Relationship Management (CRM) on the Civic Platform

Civic Engagement is at the forefront of so many agencies agenda's for the future.  Come learn how you can quickly embrace your constituents with the powerful Accela CRM solution.

11:00-11:20am - CivicInsight on the Civic Platform

Making permitting data easily understandable by the masses.  Accela CivicInsight does exactly that, come spend a few minutes to learn how you can turn your data into something powerful.

11:30-11:50am - Legislative Management on the Civic Platform

Learn how Accela has integrated Accela Legislative Management into the Accela Civic Plaform.  The presentation will also include an overview of the Accela Legislative Management product suite for those not familiar.

 

Location: Demo station platinum level
9:00 AM - 9:45 AM
Breakout Sessions
More...
X
Wednesday, August 24 | 9:00 AM - 12:00 PM

Accela Research + Usability Lab


Our best products come out of conversations with users like you. Join us at the Accela Research + Usability Lab for a sneak peak at new products under development. You'll meet members of the design team, and be able to share your opinion on a range of concepts. Come for a quick preference test on new icons or complex page layout, or stay to give more in-depth feedback on key features of some of our biggest products. Expert tip: We're giving game card points to all participants!

Join us at Engage from Monday to Wednesday in Platinum Level – Salon A. Let’s create together.

Location: Platinum A
Michigan: Implementing the Civic Platform Using Agile Scrum

When implemented properly, Agile Scrum offers an opportunity to deliver usable systems quickly and accurately. The presenters will provide real life examples and specific considerations when implementing the Civic Platform using the Agile Scrum approach. The following topics may be covered:

  • Agile Scrum Overview
  • Procurement Considerations
  • Comparison to the Waterfall Approach
  • Process Improvements First
  • Speaking the Same Language
  • Collaboration is Key
  • Product Visioning
  • Backlog and Scope Management
  • Sprint Planning and Velocity
  • Roles and Responsibilities
  • Do's and Dont's
  • How to Get Started
  • Resources and Links
...More
X
Wednesday, August 24 | 9:00 AM - 9:45 AM

Michigan: Implementing the Civic Platform Using Agile Scrum

Allen Drouare, Brenda DeGregory

When implemented properly, Agile Scrum offers an opportunity to deliver usable systems quickly and accurately. The presenters will provide real life examples and specific considerations when implementing the Civic Platform using the Agile Scrum approach. The following topics may be covered:

  • Agile Scrum Overview
  • Procurement Considerations
  • Comparison to the Waterfall Approach
  • Process Improvements First
  • Speaking the Same Language
  • Collaboration is Key
  • Product Visioning
  • Backlog and Scope Management
  • Sprint Planning and Velocity
  • Roles and Responsibilities
  • Do's and Dont's
  • How to Get Started
  • Resources and Links
Location: Diamond 7-8
Byrne Software: Turn Land Management into Your Own IT Support Module

Do you have trouble keeping track of change requests, staff requests for technical assistance and setting up new users? During this session, learn how Daniel Sampson created a module in Accela Land Management for internal agencies to submit help tickets without requiring additional licenses or software.

...More
X
Wednesday, August 24 | 9:00 AM - 9:45 AM

Byrne Software: Turn Land Management into Your Own IT Support Module

Daniel Sampson

Do you have trouble keeping track of change requests, staff requests for technical assistance and setting up new users? During this session, learn how Daniel Sampson created a module in Accela Land Management for internal agencies to submit help tickets without requiring additional licenses or software.

Location: Diamond 9-10
Omaha: Anatomy of a Code Enforcement Lawsuit...One Year Later

Accela and its vendor partners helped the City of Omaha successfully defend itself in a lawsuit filed by landlords. This session will outline the lessons we have learned, the procedures we had to modify and the overall success of the program. It will further outline the addition of the Omaha Fire Department to our Accela platform and how their real-time information assists the permits and inspection division with enforcement of boarding house and abandoned property registration ordinances.

...More
X
Wednesday, August 24 | 9:00 AM - 9:45 AM

Omaha: Anatomy of a Code Enforcement Lawsuit...One Year Later

Jay Davis

Accela and its vendor partners helped the City of Omaha successfully defend itself in a lawsuit filed by landlords. This session will outline the lessons we have learned, the procedures we had to modify and the overall success of the program. It will further outline the addition of the Omaha Fire Department to our Accela platform and how their real-time information assists the permits and inspection division with enforcement of boarding house and abandoned property registration ordinances.

Location: Diamond 3
Salt Lake City: Self-Implementing Accela Asset Management

How can you make your implementation, whether you are a new customer or long-term customer adding a new solution, as successful as possible? In this session, Salt Lake City, Utah, will detail its process for implementing Accela Asset Management, from defining a Core Team and project requirements and creating business process map models to working with Best Practice Templates. They will discuss the project’s challenges, victories and lessons learned.

...More
X
Wednesday, August 24 | 9:00 AM - 9:45 AM

Salt Lake City: Self-Implementing Accela Asset Management

Todd Loveday, Preston Rock, Brandon Fleming

How can you make your implementation, whether you are a new customer or long-term customer adding a new solution, as successful as possible? In this session, Salt Lake City, Utah, will detail its process for implementing Accela Asset Management, from defining a Core Team and project requirements and creating business process map models to working with Best Practice Templates. They will discuss the project’s challenges, victories and lessons learned.

Location: Diamond 1-2
City of Rochester, MN & Laserfiche: End to End Electronic Records Management with Accela and ECM

Records management in the 21st century is becoming more and more challenging. Not only are agencies flooded with information, the content is being created in a variety of media: some electronic, some paper-based. Without an optimized approach to capturing information and retaining records, it is difficult to comply with records management mandates. 

In this session, the City of Rochester, MN and Laserfiche will share how integrating Accela with ECM has helped the City to streamline the entire lifecycle of their content—from information capture to final records management in—making it easier to find records while increasing process efficiency.

...More
X
Wednesday, August 24 | 9:00 AM - 9:45 AM

City of Rochester, MN & Laserfiche: End to End Electronic Records Management with Accela and ECM

Jessica Tabor, Ann Heydon, Katie Burke

Records management in the 21st century is becoming more and more challenging. Not only are agencies flooded with information, the content is being created in a variety of media: some electronic, some paper-based. Without an optimized approach to capturing information and retaining records, it is difficult to comply with records management mandates. 

In this session, the City of Rochester, MN and Laserfiche will share how integrating Accela with ECM has helped the City to streamline the entire lifecycle of their content—from information capture to final records management in—making it easier to find records while increasing process efficiency.

Location: Platinum C
OpenGov: Communicating Financial Information in the 21st Century

Financial transparency and management reporting have become core government functions in recent years. Residents want to know how governments collect and spend taxpayer money, and elected officials and department managers want to increase information sharing with citizens and internal stakeholders.

In this session the former Finance Director of Sausalito will share how he combined Accela Finance and Administration with the OpenGov Platform to improve management reporting, accelerate decision-making and sharing, and increase citizen engagement through financial transparency.

...More
X
Wednesday, August 24 | 9:00 AM - 9:45 AM

OpenGov: Communicating Financial Information in the 21st Century

Charlie Francis, Nate Levine

Financial transparency and management reporting have become core government functions in recent years. Residents want to know how governments collect and spend taxpayer money, and elected officials and department managers want to increase information sharing with citizens and internal stakeholders.

In this session the former Finance Director of Sausalito will share how he combined Accela Finance and Administration with the OpenGov Platform to improve management reporting, accelerate decision-making and sharing, and increase citizen engagement through financial transparency.

Location: Diamond 6
9:00 AM - 12:00 PM
Accela Research + Usability Lab
X
Wednesday, August 24 | 9:00 AM - 12:00 PM

Accela Research + Usability Lab


Our best products come out of conversations with users like you. Join us at the Accela Research + Usability Lab for a sneak peak at new products under development. You'll meet members of the design team, and be able to share your opinion on a range of concepts. Come for a quick preference test on new icons or complex page layout, or stay to give more in-depth feedback on key features of some of our biggest products. Expert tip: We're giving game card points to all participants!

Join us at Engage from Monday to Wednesday in Platinum Level – Salon A. Let’s create together.

Location: Platinum A
9:45 AM - 10:15 AM
Coffee Break
X
Wednesday, August 24 | 9:45 AM - 10:15 AM

Coffee Break


Location: Platinum Ballroom Foyer
10:00 AM - 10:45 AM
Breakout Sessions
More...
X
Wednesday, August 24 | 11:00 AM - 11:45 AM

zedIT: An Innovative & Affordable Upgrade Path to the Civic Platform

Derek Porter

If you’re interested in upgrading your current system to Accela Land Management, Asset Management or Licensing and Case Management, you’re in luck. In the past, only State governments or large cities were able to afford enterprise-level software. Not anymore. Today, the Accela Civic Platform is truly attainable for agencies of all sizes. Regardless of your current legacy system, zedIT can help your agency obtain all the benefits the Civic Platform has to offer through our streamlined implementation approach, which includes hundreds of preconfigured record types for a variety of departments, express data conversions, training and implementation times averaging only three months. I’ll share examples of how several communities have achieved success along with lessons learned.

Location: Diamond 7-8
Adams County: Using Process Improvement Techniques to Create and Modify Business Processes in Accela

Processes and system naturally become out of date over time. We develop new ways to do business, are challenged to improve timelines, asked to meet and report on Key Performance Indicators (KPIs), and overall we are adopting new technologies such as moving to paperless and mobile. Using Accela Land Management as a permitting and case management system is no exception to these inherent changes. Learn how Adams County, Colorado developed a proven process improvement techniques to help inform the changes we need in our system.

...More
X
Wednesday, August 24 | 10:00 AM - 10:45 AM

Adams County: Using Process Improvement Techniques to Create and Modify Business Processes in Accela

Brandi Rank

Processes and system naturally become out of date over time. We develop new ways to do business, are challenged to improve timelines, asked to meet and report on Key Performance Indicators (KPIs), and overall we are adopting new technologies such as moving to paperless and mobile. Using Accela Land Management as a permitting and case management system is no exception to these inherent changes. Learn how Adams County, Colorado developed a proven process improvement techniques to help inform the changes we need in our system.

Location: Diamond 9-10
Salt Lake City: Got Walk-In Customers? How to Handle Hundreds at the Door Efficiently with Accela

Salt Lake City typically has up to 400 customers a day coming to the Building Services One Stop Shop with questions for multiple departments, including city engineering, transportation and zoning, and on plan review and construction permits. A customer kiosk with a customized Accela module is used to gather key information to get citizens routed quickly and efficiently to the right City department and staff experts. This session is a follow-up to our 2015 presentation; the kiosk has since been updated based on customer and staff suggestions.

...More
X
Wednesday, August 24 | 10:00 AM - 10:45 AM

Salt Lake City: Got Walk-In Customers? How to Handle Hundreds at the Door Efficiently with Accela

Les Koch

Salt Lake City typically has up to 400 customers a day coming to the Building Services One Stop Shop with questions for multiple departments, including city engineering, transportation and zoning, and on plan review and construction permits. A customer kiosk with a customized Accela module is used to gather key information to get citizens routed quickly and efficiently to the right City department and staff experts. This session is a follow-up to our 2015 presentation; the kiosk has since been updated based on customer and staff suggestions.

Location: Diamond 1-2
Palo Alto Performance Portal: Tracking Building Permits and Inspection Activities

Last year the City of Palo Alto, California, in partnership with CityGovApp, released a performance dashboard for plan check data. Using the same logic, the City recently created a performance dashboard for inspection data. Attend this session to learn how tracking inspection metrics helps maximize performance, defend fee studies and improve transparency in your department.

...More
X
Wednesday, August 24 | 10:00 AM - 10:45 AM

Palo Alto Performance Portal: Tracking Building Permits and Inspection Activities

Haseeb Chaudhry, Peter Pirnejad

Last year the City of Palo Alto, California, in partnership with CityGovApp, released a performance dashboard for plan check data. Using the same logic, the City recently created a performance dashboard for inspection data. Attend this session to learn how tracking inspection metrics helps maximize performance, defend fee studies and improve transparency in your department.

Location: Diamond 7-8
Salt Lake City: Migrating to Scripts Version 3.0

Salt Lake City recently migrated from version 1.6 to version 3.0 of the Accela scripting engine. See what we did, how we did it and what the results were.

...More
X
Wednesday, August 24 | 10:00 AM - 10:45 AM

Salt Lake City: Migrating to Scripts Version 3.0

Spencer Bellamy, Long Doan

Salt Lake City recently migrated from version 1.6 to version 3.0 of the Accela scripting engine. See what we did, how we did it and what the results were.

Location: Diamond 3
Adobe: Automating Field Inspections

Field inspections associated with permit compliance are a key function of many government agencies.  Modernizing and automating the inspection process can deliver significant efficiencies, cost savings and improved inspection efficacy.  Adobe’s Mobile Worker Platform has been used to develop a highly automated, tablet-based field inspection process fully integrated with Accela.  It allows inspectors to work completely offline while in the field.  This session will provide a demonstration of the County of San Diego’s mobile field inspection solution and its integration with Accela.

...More
X
Wednesday, August 24 | 10:00 AM - 10:45 AM

Adobe: Automating Field Inspections

Allen Russ

Field inspections associated with permit compliance are a key function of many government agencies.  Modernizing and automating the inspection process can deliver significant efficiencies, cost savings and improved inspection efficacy.  Adobe’s Mobile Worker Platform has been used to develop a highly automated, tablet-based field inspection process fully integrated with Accela.  It allows inspectors to work completely offline while in the field.  This session will provide a demonstration of the County of San Diego’s mobile field inspection solution and its integration with Accela.

Location: Diamond 6
11:00 AM - 11:45 AM
Breakout Sessions
More...
X
Wednesday, August 24 | 11:30 AM - 1:00 PM

Exhibit Hall Open


Location: Platinum D-E
zedIT: An Innovative & Affordable Upgrade Path to the Civic Platform

If you’re interested in upgrading your current system to Accela Land Management, Asset Management or Licensing and Case Management, you’re in luck. In the past, only State governments or large cities were able to afford enterprise-level software. Not anymore. Today, the Accela Civic Platform is truly attainable for agencies of all sizes. Regardless of your current legacy system, zedIT can help your agency obtain all the benefits the Civic Platform has to offer through our streamlined implementation approach, which includes hundreds of preconfigured record types for a variety of departments, express data conversions, training and implementation times averaging only three months. I’ll share examples of how several communities have achieved success along with lessons learned.

...More
X
Wednesday, August 24 | 11:00 AM - 11:45 AM

zedIT: An Innovative & Affordable Upgrade Path to the Civic Platform

Derek Porter

If you’re interested in upgrading your current system to Accela Land Management, Asset Management or Licensing and Case Management, you’re in luck. In the past, only State governments or large cities were able to afford enterprise-level software. Not anymore. Today, the Accela Civic Platform is truly attainable for agencies of all sizes. Regardless of your current legacy system, zedIT can help your agency obtain all the benefits the Civic Platform has to offer through our streamlined implementation approach, which includes hundreds of preconfigured record types for a variety of departments, express data conversions, training and implementation times averaging only three months. I’ll share examples of how several communities have achieved success along with lessons learned.

Location: Diamond 7-8
Selectron Technologies, Inc: How to Make Better Possible for You and Your Citizens

In today’s economy, government agencies must take advantage of every opportunity to maximize the value of their IT investments. As an Accela customer, your municipality has made a significant commitment and investment in your Accela solution. In this session, Selectron would like to show you ways that you can maximize the value of that investment through integration with:

  • Interactive Voice Response (IVR)
  • Web
  • Mobile
  • Outbound Notifications
  • Field Worker Solutions
...More
X
Wednesday, August 24 | 11:00 AM - 11:45 AM

Selectron Technologies, Inc: How to Make Better Possible for You and Your Citizens


In today’s economy, government agencies must take advantage of every opportunity to maximize the value of their IT investments. As an Accela customer, your municipality has made a significant commitment and investment in your Accela solution. In this session, Selectron would like to show you ways that you can maximize the value of that investment through integration with:

  • Interactive Voice Response (IVR)
  • Web
  • Mobile
  • Outbound Notifications
  • Field Worker Solutions
Location: Diamond 6
Microsoft CityNext: Empowering Cities and Citizens

CityNext helps cities engage their citizens, empower city employees, optimize city operations and infrastructure, and transform and accelerate innovation and opportunity.

...More
X
Wednesday, August 24 | 11:00 AM - 11:45 AM

Microsoft CityNext: Empowering Cities and Citizens

Jeff Friedman, Reggie Shareef

CityNext helps cities engage their citizens, empower city employees, optimize city operations and infrastructure, and transform and accelerate innovation and opportunity.

Location: Diamond 1-2
11:30 AM - 1:00 PM
Exhibit Hall Open
X
Wednesday, August 24 | 11:30 AM - 1:00 PM

Exhibit Hall Open


Location: Platinum D-E
11:45 AM - 1:15 PM
Lunch
X
Wednesday, August 24 | 11:45 AM - 1:15 PM

Lunch


Location: Gold Ballroom
1:30 PM - 4:30 PM
Community Live
X
Wednesday, August 24 | 1:30 PM - 4:30 PM

Community Live


This class is an open forum for Civic Platform users to come and share both challenges and ideas on how to optimize or expand their usage of the platform. A panel of product experts will lead the session and discuss various aspects of the Civic Platform solution, but the audience will drive this session. Crowd participation is strongly encouraged and it will be a great opportunity to share and network with other Civic Platform users and administrators.

Location: Diamond 7-8
3:30 PM - 4:00 PM
Coffee Break
X
Wednesday, August 24 | 3:30 PM - 4:00 PM

Coffee Break


Location: Platinum Ballroom Foyer
3:45 PM - 4:45 PM
SNUG - Springbrook User Group
X
Wednesday, August 24 | 3:45 PM - 4:45 PM

SNUG - Springbrook User Group


Springbrook user group

Springbrook user group

Location: Platinum C

Saturday, Aug 26

7:00 AM - 8:00 AM
Breakfast
X
Thursday, August 25 | 7:00 AM - 8:00 AM

Breakfast


Location: Platinum D-E
10:00 AM - 10:30 AM
Coffee Break
X
Thursday, August 25 | 10:00 AM - 10:30 AM

Coffee Break


Location: Platinum Ballroom Foyer
12:30 PM - 1:30 PM
Lunch
X
Thursday, August 25 | 12:30 PM - 1:30 PM

Lunch


Location: Platinum Ballroom Foyer
3:30 PM - 4:00 PM
Coffee Break
X
Thursday, August 25 | 3:30 PM - 4:00 PM

Coffee Break


Location: Platinum Ballroom Foyer

Sunday, Aug 27

7:00 AM - 8:00 AM
Breakfast
X
Friday, August 26 | 7:00 AM - 8:00 AM

Breakfast


Location: Platinum D-E
8:00 AM - 12:00 PM
HOTS Training - see training page for schedule
X
Friday, August 26 | 8:00 AM - 12:00 PM

HOTS Training - see training page for schedule


Location: Olympic 1